KFC in Texas

"Misty Esparza is truly a standout at KFC! Every time I visit, she greets everyone with such a happy attitude and amazing energy. Her positivity makes the whole experience better, and you can tell she genuinely cares about the customers. It’s rare to find someone who brings that level of enthusiasm and kindness every single time. KFC is lucky to have her!"

"I experienced excellent customer service today for beyond what I would normally expect for a fast food restaurant. I have to say that Misty made my dining experience a pleasure, and I would definitely come back because of her."

"Misty’s quick, efficient and happy approach to me during my order left me feeling satisfied that I decided to take my lunch there when I did. She went the extra mile to make sure my order was everything I wanted and her smile was very contagious!"

"Omg this was the absolute best order I had in years from K.F.C . Jasmine was so pleasant taking my order. She was very attentive that was so appreciated cause these days quality customer service is rare, especially online. Once I got my order a bit into my hot wing I felt so satisfied, they were crunchy and super fresh. If you everrr want your chicken cooked to perfection with love ASK IF NORA IS THERE. She’s the M.V.PThanks guys."

"My five-star rating is not based on a high-end restaurant but for fast food, the end-result was great, but it didn't start off that way. After purchasing a large order through the drive-thru, I got home to find the chicken soggy and the usual crispy skin, literally falling off. I contacted the general manager, Itzel, who explained that the chicken was probably not given enough time to drain before it was placed in the buckets. She said when I come back, she would make it right. Sure enough, a few days later, I went back, Itzel replaced all the chicken at no charge and offered a complimentary chocolate cake. Again she was very apologetic and pleasant. We typically don't eat fried chicken, but on the rare occasion that we do, we want it to be done right. The second batch was perfect! It was so refreshing to have a general manager who was so pleasant and worked hard for complete customer satisfaction. As long as Itzel is the general manager, I will definitely go back!"

"I usually go to this KFC and I really like it; the food is very good and the staff is very friendly. I definitely recommend it. The only problem I had was a bad experience there. Once, when I went through the drive-thru, they made me wait more than 30 minutes because a woman in front of me wanted her food for free just because she wanted fresh chicken. I found this out from the cashier, who apologized to me after the woman left and offered me something free for my wait. They were very kind, and overall, it was a good experience."

"I WILL be coming back! The employees were very quick with my order, I had 0 mistakes with my order and they were very polite. The manager Itzel double checked with my order after I had sat down. The lobby is regularly checked and cleaned around every 12 minutes. Mind you I was there for 30 minutes. Definitely a place to bring the entire family."

"Itzel was very and made by experience here at kfc!!! She did an excellent job helping with my order and making sure I had everything I asked for! Thank you all for her!"